We are committed to creating and promoting a positive environment where our people feel confident to be open about mental health issues. We believe in prioritising our mental health, and we’re proud that Barnardo’s appears in Mind’s Workplace Wellbeing Index.

Get personal support

Employees who want help managing stress or any other mental health issue can use our Wellness Action Plan or contact our confidential Employee Assistance Programme (EAP). 

Employee Assistance Programme (EAP)

The Employee Assistance Programme is a health and wellbeing benefit available to you as a Barnardo’s employee. It gives you immediate access to a variety of confidential services including telephone and online counselling.

You can speak with qualified experts about a range of issues, including:

  • stress
  • relationship difficulties
  • bereavement
  • anxiety
  • family worries
  • alcohol/drug abuse
  • legal issues
  • financial concerns

You can also arrange up to six face-to-face counselling sessions following an initial telephone consultation.

The 24-hour telephone number is 0800 030 5182 or email counsellingadvice@healthassured.co.uk (minicom facilities can also be requested via the email address).

Health Assured EAP app

You can access the Health Assured EAP for Barnardo's via an app on your mobile phone or tablet. Go to your app store and download theMy Healthy Advantage’ app for free. You will find all the EAP contact options on the app (live chat, email, phone, callback) along with a variety of wellbeing resources. These include articles, videos, mini health checks and 4-week programmes, all aimed at improving your physical and mental wellbeing. You can find the login details in the mental health and wellbeing Workplace group.

Online support

You can get support online on the Health Assured website which includes programmes, articles and webinars and a monthly newsletter to support your health and wellbeing. You can find the login details in the mental health and wellbeing Workplace group.

You can download our EAP guide for managers below. There's also an EAP wallet card you can download so you know how to get in touch if you need to.

Manager Referral

In addition to the self-referral process, managers can also refer employees to the EAP for support if required, with the employee’s consent. Further information on manager referrals, including a link to the online referral and consent form, can be found here.

Wellness Action Plan (WAP)

Our Wellness Action Plan process is a person-centred tool to help you monitor and manage your own mental health and any distressing symptoms and set up a structure for discussing this with your manager. 

It can also be used as a tool for introducing and discussing the topic of mental health and wellbeing in a team setting.

Access to Work Mental Health Support Service

The Access to Work Mental Health Support Service is a free confidential mental health support for stress, anxiety, depression, low mood and much more.

You can access this service if you are located in England, Scotland, and Wales and*:

  • are a paid Barnardo's employee or an as-and-when worker (working or signed off sick)
  • have a mental health condition, diagnosed or undiagnosed, that has resulted in workplace absence or making it difficult to remain in work.

You can access dedicated non-clinical support from a mental health specialist for up to nine months who can provide a wellbeing plan, coping strategies, workplace adjustments and practical advice and guidance tailored to you and your needs.

For support, you can call 0300 456 8114, email a2wmhss@remploy.co.uk or chat with a specialist advisor online using the purple chat button via the Service webpage, Monday to Friday from 9am to 5pm. 

Alternatively, complete this form to request a call back.

*Please note that this service is not available in Northern Ireland. Barnardo's continues to develop the health and wellbeing offer for colleagues in this region.