On being informed of a complaint, the service manager or the employee registering the complaint should fill in a complaints form.
Read our complaints and representations policy to find out more about the complaints process.
Our complaints forms are stored securely on Content Server. Barnardo's colleagues can select the appropriate complaints form from the list below.
Registering a complaint for local resolution
CR1 - CS Complaint Registration Form - with checkboxes
CR1 - CS Complaint Registration Form - with picklists
CR1 - CS Complaint Registration Form - large font
Local resolution of a complaint
CR2 - CS Complaint Signing Off Form - with checkboxes