Resetting your passwords and changing your details

How to re-set your passwords for Okta, Windows and b-Learning

Tip: for any Inside Barnardo’s links in this guidance, you can access it from a web browser and do not need to be logged in on Barnardo’s systems

Resetting your Okta password

If you have forgotten your Okta password, you can reset it yourself. You do not need to contact the Service Desk.

  1. Go to https://login.barnardos.org.uk
  2. Click on Need help signing in? at the bottom

Graphical user interface, application

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  1. Click on Forgot Password?
  2. You will see three options for resetting your password
  3. Reset via SMS
  4. Reset via Voice Call
  5. Reset via Email 

If you added your phone number when you first signed in, you can reset your password in Okta using SMS or Voice Call. Click the Reset via SMS or Reset via Voice Call options and follow the prompts.

If you did not add your phone number when you first signed in, you can reset your Okta password using email. Click on Reset via Email and follow the prompts.

Note: resetting your Okta password will automatically reset your password you use to sign in on your Windows computer and vice-versa.

Locked accounts

If you enter your password incorrectly more than 4 times, your account gets locked. You will need to wait 15 minutes for your account to automatically unlock or go back to https://login.barnardos.org.uk to manually unlock your account.

You don't need to call the IT help desk. You can re-set your Okta password using the Okta re-set process above.

Using the password reset option yourself helps reduce call waiting times.

Changing phone number

If you change your phone or your phone number and you still have access to at least one multifactor type e.g. SMS, call etc., then you can remove the old and setup your new multifactor through the Okta Dashboard (see guidance below). If you don’t have access to any multifactor types, contact the Service Desk to reset your multifactor sign-in for Okta.

Changing your details in Okta

Sign in to Okta by going to https://login.barnardos.org.uk, click your name at the top of the page, then click Settings, then click Edit profile and follow the prompts.

If you didn’t register your phone number when you first signed in, you can add it here. 

You can change other settings here, including the password itself.

Resetting your b-Learning password

Instructions for resetting your b-Learning password are available to download from Content Server.