Content Server

How to use our document management system.

Content Server is our document management system. There are over 24 million documents in there and about 15 million records about children. You have an important role in making sure that we manage this system correctly

The user guides listed below will help you use Content Server more effectively.

  • Creating folders and saving email in Content Server

    Make sure folders have the right permission to save important emails to Content Server, as all emails are deleted from your inbox after three months. 

  • Managing documents in Content Server

    For data protection reasons it's important to store confidential documents securely. Learn how to add, edit, copy and save documents.

  • Favourites and shortcuts in Content Server

    Create quick links so you can return to documents that you need to visit often.

More guidance on Content Server

Enterprise and personal workspaces

Teams and workgroups in Content Server

Staff files in content server

Service User Recording

Service User Recording (SUR) is the case management and service information system in Content Server for recording information about the children, young people and families you work with.

Read the guidance below:

Service User Recording: file room user guides

Service User Recording: case file user guides

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